Allison Jaynes
About Allison Jaynes
Allison Jaynes is a Lead Content Designer at RingCentral, where she has worked since 2022. She holds a Master of Science in Human Factors Engineering from Georgia Institute of Technology and a Bachelor of Science in Management Science from Massachusetts Institute of Technology, with extensive experience in usability testing and content strategy.
Work at RingCentral
Allison Jaynes serves as the Lead Content Designer at RingCentral, a position she has held since 2022. Prior to this role, she worked as a Senior Content Strategist at the same company for three years, starting in 2021. Based in New York, she focuses on developing and implementing content strategies that enhance user experience and engagement across various platforms.
Education and Expertise
Allison Jaynes holds a Master of Science in Human Factors Engineering/Engineering Psychology from the Georgia Institute of Technology. She also earned a Bachelor of Science in Management Science from the Massachusetts Institute of Technology. Her educational background supports her expertise in usability testing, project planning, and vendor management.
Background
Before joining RingCentral, Allison worked at Walmart eCommerce as a UX Content Strategist for ten months in Hoboken, NJ, from 2019 to 2020. Her experience includes conducting ethnographic research and retail intercept studies, which contribute to her understanding of user needs and behaviors.
Skills and Methodologies
Allison possesses skills in structured brainstorming and focus group facilitation, which are essential for effective content strategy development. She utilizes design thinking and instructional design methodologies to create user-centered content that meets the needs of diverse audiences.
Usability Testing Experience
Allison has extensive experience in usability testing across various environments, including lab, field, and online settings. This experience allows her to gather valuable insights that inform content design and strategy, ensuring that user experiences are optimized.