Alonzo Rivas
About Alonzo Rivas
Alonzo Rivas is a Customer Success Manager with a background in various roles within the customer service and sales sectors. He has worked at companies such as Odoo, LendingClub, and RingCentral, focusing on customer support and relationship management.
Work at RingCentral
Alonzo Rivas currently serves as a Customer Success Manager at RingCentral, a position he has held since 2023. In this role, he focuses on facilitating renewals and providing proactive support to resolve customer issues across various channels. His responsibilities include collaborating with a diverse team of Customer Success Managers, Account Executives, and Technical Consultants to enhance customer satisfaction, retention, and revenue growth.
Previous Experience in Customer Success
Before joining RingCentral, Alonzo Rivas worked at Odoo as a Customer Success Manager from 2022 to 2023. He also held the same position at Odoo from 2019 to 2021, where he gained experience in managing customer relationships and ensuring client satisfaction. His earlier roles include working as a Payment Solutions Specialist at LendingClub and a Territory Manager at SetSchedule, both in San Francisco and Irvine, California, respectively.
Education and Expertise
Alonzo Rivas earned a Bachelor's degree in International Business from San Jose State University, where he studied from 2015 to 2017. He also attended Long Beach City College from 2012 to 2015. His educational background has equipped him with the knowledge and skills necessary for his roles in customer success and relationship management.
Background in Sales and Relationship Management
Alonzo Rivas has a background in sales and relationship management, having worked as a Sales Consultant at CarMax and as a Relationship Manager at QuickBridge Funding. His experience in these roles has contributed to his ability to deliver value and solve problems for customers, showcasing his commitment to customer success.