Amanda Henderson
About Amanda Henderson
Amanda Henderson is a Solutions Engineer specializing in Contact Centre solutions at RingCentral, where she has worked since 2018. With extensive experience in the telecommunications and contact center sectors, she has held various roles at companies such as Capita, DWP, and npower.
Work at RingCentral
Amanda Henderson has been employed at RingCentral as a Solutions Engineer in the Contact Centre division since 2018. In her role, she engages with clients to implement and optimize communication solutions tailored to their needs. Amanda appreciates the collaborative atmosphere at RingCentral, noting the enthusiasm and excitement of her colleagues, which contributes positively to the work environment.
Previous Experience in Contact Centre Solutions
Before joining RingCentral, Amanda held various positions in the contact centre industry. She worked at Capita as a Regional Service Engineer from 2011 to 2018, where she contributed to service delivery in London. Prior to that, she served as a Lead Solutions Architect at DWP for one year in 2010. Her experience also includes roles at Sitel as Telecom Design and Architecture Manager and at Powerdial System Limited as Contact Centre Support Manager.
Telecommunications Background
Amanda's career in telecommunications began at npower, where she worked as a Telecoms Business Manager from 1999 to 2003. She later transitioned to Expedia as a Senior Telecoms Engineer from 2004 to 2006. Her expertise in telecom design and architecture was further developed during her tenure at Sitel, where she focused on designing solutions for contact centres.
Key Contributions and Projects
Throughout her career, Amanda has played a significant role in various projects, including the implementation of a Unified Communications platform at St James’s Park, a notable stadium in the North East. She also contributed to attracting major brand names to newly established call centers in the North East, supporting regional regeneration efforts.
Passion for Travel
Outside of her professional life, Amanda has a passion for travel. She has explored diverse locations, including a memorable train journey from Munich to Salzburg and a weekend snowed in Milan. Her travel experiences reflect her appreciation for different cultures and environments.