Andrea Goddard
About Andrea Goddard
Andrea Goddard is a VP of Customer Success and Renewals with extensive experience in sales and account management, particularly in the telecommunications sector. She has held various roles at Avaya and currently works at RingCentral, where she focuses on customer success and renewals.
Work at RingCentral
Andrea Goddard currently holds the position of AVP, Customer Success and Renewals at RingCentral, a role she has occupied since 2024. Prior to this, she served as Sr. Director of Renewals at the same company starting in 2023. In her capacity at RingCentral, she focuses on enhancing customer satisfaction and ensuring successful renewals, reflecting her commitment to customer success.
Previous Experience at Avaya
Andrea Goddard has extensive experience at Avaya, where she held multiple roles over a span of several years. Her positions included Channel Service Sales Manager, West Strategic Services Sales Director, and Senior Channel Services Sales Manager. She was involved in strategic services sales and channel services sales, contributing to the company's growth and customer engagement strategies.
Education and Expertise
Andrea Goddard studied at Colorado State University, where she earned a Bachelor of Business Administration with a focus on Marketing, as well as a Bachelor of Arts in Technical Journalism-Public Relations. Her educational background supports her expertise in Unified Communications, Contact Center, and Data Solutions, which she developed as an Avaya Professional Sales Specialist.
Background
Andrea Goddard began her career at Avaya in 2003, participating in the Services Leadership Rotational Program. Over the years, she progressed through various roles, including Services Manager Remote Technical Services and Executive Relationship Management. Her diverse experience in sales and customer service has shaped her approach to customer success and renewals.
Achievements in Customer Success
Andrea Goddard has a strong focus on customer success and renewals, as indicated in her professional roles. Her leadership in customer success initiatives at RingCentral and her previous experience at Avaya demonstrate her commitment to enhancing customer relationships and driving retention strategies.