Annina Lewis
About Annina Lewis
Annina Lewis is a Professional Service Training Specialist at RingCentral, where she has worked since 2020. With over a decade of experience in customer service and training, she has developed a strong background in customer support dynamics and training technology.
Work at RingCentral
Annina Lewis has been employed at RingCentral since 2020, serving as a Professional Service Training Specialist. In this role, she operates remotely from Salt Lake City. Prior to her current position, she worked as a Project Manager at RingCentral from 2018 to 2020. Her responsibilities have included developing and delivering training programs that enhance customer service skills and knowledge among employees.
Previous Experience in Customer Service
Annina Lewis has over a decade of experience in various customer service roles. She began her career at EDS Group as a Customer Service Supervisor from 2002 to 2007. She then worked at Incontact, first as a Customer Care Specialist from 2008 to 2013 and later in Service Training and Development from 2013 to 2018. Her experience at Franklin Covey as a Call Center Agent for six years further solidified her foundational skills in customer service.
Expertise in Customer Service Technology
Annina Lewis possesses extensive experience with customer service technology, specifically with the Nice inContact and Verint Suite of Products. This expertise supports her effectiveness in roles that require a deep understanding of customer support dynamics and technology integration within service environments.
Training and Development Skills
Annina Lewis has developed a diverse skill set in training tools, including Camtasia Studio 9, Articulate, and Captivate. Her proficiency in these tools enables her to create engaging and effective training content. Her organizational skills and attention to detail contribute to her success in training and project management roles.