April Martinez
About April Martinez
April Martinez is a Customer Success Manager with extensive experience in customer advocacy and support. She has worked at various companies, including PGi and RingCentral, and has a strong passion for providing exceptional service.
Current Role at RingCentral
April Martinez serves as a Customer Success Manager at RingCentral, where she has been employed since 2022. Based in Denver, Colorado, she focuses on enhancing customer experiences and ensuring client satisfaction. Her role involves advocating for customers and providing tailored support to meet their needs.
Previous Experience at PGi
Prior to her current position, April worked at PGi as a Customer Success Manager for 10 months in Colorado from 2021 to 2022. In this role, she was responsible for managing client relationships and ensuring successful product adoption. Additionally, she served as the North American Event Production Manager at PGi from 2017 to 2021, where she oversaw event logistics and production.
Career Background in Customer Relations
April has extensive experience in customer relations, having held various positions at ReadyTalk. She worked as an Account Executive and Business Development representative from 2008 to 2009, and later as an Account Executive and Event Manager from 2010 to 2017. She also served as the Manager of Customer Advocacy and Customer Retention at ReadyTalk from 2009 to 2010.
Experience at Hunter Douglas, Inc.
April's career includes significant roles at Hunter Douglas, Inc. She worked as the National Customer Relationship Marketing Manager for North America from 1999 to 2003 and as the Manager of Education & Development from 2003 to 2006. Additionally, she was involved in customer service as a Customer Care Manager from 1997 to 1999.
Professional Interests and Personal Passions
April combines her professional interests with her passion for the outdoors. She enjoys discussing the power and flexibility of Unified Communications as a Service (UCaaS) with clients. Outside of work, she has a deep appreciation for Colorado's undiscovered terrain and often explores off the beaten path, sharing her favorite fishing spots with others.