Arfem Mazo
About Arfem Mazo
Arfem Mazo is an Operations Unit Manager at RingCentral, where he has worked since 2018. He has extensive experience in operations and quality assurance roles, having held various positions at RingCentral and eTelecare Global Solutions over the past two decades.
Current Role as Operations Unit Manager
Arfem Mazo serves as the Operations Unit Manager at RingCentral, a position he has held since 2018. In this role, he oversees operational processes and manages team performance. His responsibilities include fostering communication within the team and leading employee engagement initiatives, such as Rewards and Recognition programs. Mazo's extensive experience in operations management contributes to the efficiency and effectiveness of the unit.
Career Progression at RingCentral
Arfem Mazo has a significant tenure at RingCentral, where he has held multiple positions since 2010. He began as a Number Transfer Specialist and progressed through roles such as Senior Quality Assurance Analyst, Quality Assurance Specialist, Operations Supervisor, and Associate Manager. His cumulative experience at RingCentral spans over seven years, during which he has developed a comprehensive understanding of operational and quality assurance processes.
Previous Experience in Customer Support
Before joining RingCentral, Arfem Mazo worked at eTelecare Global Solutions in various roles, including Technical Support Specialist and Subject Matter Expert. His experience in customer support began in 2003 at McDonald's Philippines, where he served as Service Crew and later as Internal Restaurant Marketing. This background provided him with foundational skills in customer service and operational support.
Educational Background in Business Administration
Arfem Mazo earned his Bachelor of Business Administration (BBA) degree from the Polytechnic University of the Philippines, where he studied Business Administration and Management from 2001 to 2005. This educational background has equipped him with essential knowledge in management principles and business operations, which he applies in his current role.
Leadership and Employee Engagement Initiatives
In his current position, Arfem Mazo has led various employee engagement activities aimed at enhancing team morale and productivity. He has implemented programs such as Rewards and Recognition, which promote a positive work environment. His focus on fostering open communication and collaboration within the team supports the overall operational goals of the organization.