Armando Ruiz
About Armando Ruiz
Armando Ruiz is a Professional Services Contact Center Engineer Team Lead at RingCentral, with extensive experience in contact center management and support roles at Rise Broadband. He holds an MBA from the University of Colorado Denver and a Bachelor's degree from the University of Colorado Boulder.
Current Role at RingCentral
Armando Ruiz currently serves as the Professional Services Contact Center Engineer Team Lead at RingCentral. He has held this position since 2022 in Centennial, Colorado, United States. In this role, he leads a team focused on providing professional services within the contact center environment, ensuring effective communication and support for clients.
Previous Experience at Rise Broadband
Armando Ruiz has extensive experience at Rise Broadband, where he worked in various roles from 2009 to 2021. His positions included Bilingual Residential Support Representative, Contact Center Supervisor, Contact Center Manager, Contact Center WFO Manager, and Contact Center Technical Support Manager. His tenure at Rise Broadband spanned over a decade, providing him with a comprehensive understanding of contact center operations.
Education and Expertise
Armando Ruiz studied at the University of Colorado Boulder, where he earned a Bachelor of Environmental Design. He is currently pursuing a Master of Business Administration (MBA) with a Finance Emphasis at the University of Colorado Denver, a program he has been enrolled in since 2020 and is expected to complete in 2025.
Career Progression
Armando Ruiz's career progression reflects a steady advancement within the contact center industry. He began as a Bilingual Residential Support Representative at Rise Broadband and moved through various supervisory and managerial roles, culminating in his current leadership position at RingCentral. His experience encompasses both technical support and management within contact center environments.