Audrey Garcia
About Audrey Garcia
Audrey Garcia is a Technical Account Manager at RingCentral, specializing in network performance and communication solutions. With a background in technical application support and customer experience, she has developed expertise in managing SIP and VoIP systems.
Work at RingCentral
Audrey Garcia has been employed at RingCentral as a Technical Account Manager since 2021. In this role, she focuses on managing client accounts and ensuring the effective implementation of communication solutions. Her responsibilities include optimizing customer experiences and providing technical support to enhance service delivery. Audrey's expertise in managing SIP and VoIP systems contributes to the high-quality communication solutions offered by RingCentral.
Previous Experience at Motorola Solutions
Before joining RingCentral, Audrey Garcia worked at Motorola Solutions as a Technical Application Specialist from 2018 to 2020. During her tenure, she specialized in technical application testing and troubleshooting, which improved system reliability and performance. Her role involved collaborating with clients to address technical issues and enhance application functionality, contributing to the overall success of Motorola's solutions.
Background in Customer Experience at Comcast Business
Audrey Garcia began her career at Comcast Business, where she served as a Customer Experience Specialist from 2013 to 2017. In this position, she focused on improving customer satisfaction and addressing service-related inquiries. Her experience in customer service laid the foundation for her later roles in technical account management and application support.
Education and Expertise
Audrey Garcia studied Full Stack Network Engineering at NexGenT in 2020, completing an 11-month program. She also attended the University of Phoenix, where she studied Information Technology from 2016 to 2017. Her educational background, combined with her advanced skills in Quality of Service (QoS) and TCP/IP, equips her with the knowledge necessary for optimizing network performance and managing telecommunications products.
Skills in Telecommunications and Network Management
Audrey Garcia possesses advanced skills in managing and optimizing SIP and VoIP systems. Her expertise includes product lifecycle management, where she oversees the development and deployment of telecommunications products. Her technical skills enhance network performance and ensure the delivery of reliable communication solutions.