Austin Cole
About Austin Cole
Austin Cole is a Professional Services Engineer at RingCentral, with a background in technical support and systems engineering. He has held various roles in companies such as NICE inContact, Canon Business Solutions, and Medicity over his career.
Current Role at RingCentral
Austin Cole serves as a Professional Services Engineer at RingCentral, a position he has held since 2021. In this role, he focuses on delivering technical solutions and support to clients, ensuring that their needs are met effectively. His experience in this position contributes to the overall success of the company's professional services team.
Previous Experience at NICE inContact
Austin Cole has extensive experience with NICE inContact, where he worked in multiple roles. He served as a Technical Account Manager from 2014 to 2018, providing account management and technical support to clients. Prior to that, he was a Technical Support Engineer Level III from 2018 to 2021, where he handled complex technical issues and supported customer inquiries.
Background in Systems Engineering
Before his tenure at NICE inContact, Austin Cole worked as a Systems Engineer at Canon Business Solutions from 2007 to 2010. In this role, he was responsible for implementing and maintaining technical systems for clients, contributing to their operational efficiency. His background in systems engineering laid a strong foundation for his subsequent roles in technical support and account management.
Education in Computer Science
Austin Cole studied at Salt Lake Community College, where he achieved a degree in Computer Science. This educational background provided him with the technical knowledge and skills necessary for his career in engineering and technical support roles.
Career Progression and Additional Roles
Throughout his career, Austin Cole has held various positions that demonstrate his expertise in technical support and customer care. He worked as a Customer Care Manager at Medicity from 2013 to 2014 and briefly as an inContact Configuration Engineer at Rotech Healthcare in 2021. His diverse experiences have contributed to his comprehensive understanding of client needs and technical solutions.