Bill Shook
About Bill Shook
Bill Shook is a CX Solutions Engineer at RingCentral, specializing in firewall engineering with a Palo Alto PCNSA certification. He has over two decades of experience in various IT roles, including system and network engineering, and has worked for multiple companies in California and Virginia.
Work at RingCentral
Bill Shook has been employed at RingCentral as a CX Solutions Engineer, Majors since 2022. In this role, he is responsible for delivering customer experience solutions and enhancing client interactions. His work is based in Orange County, California, where he applies his expertise in enterprise solutions to meet the needs of major clients.
Professional Experience
Bill Shook has a diverse professional background with experience in various technical roles. He worked at KVAT Foods Inc. as a Desktop Systems Administrator from 1995 to 1997. He then served as a Network/Systems Administrator at PROIV Technology Inc. from 1998 to 2002. Following that, he held positions as a System Engineer at Hughes Space and Communications and Healthvision. His tenure at Irvine Company spanned from 2004 to 2022, where he progressed from Desktop Administrator to Network Engineer and finally to System Engineer.
Education and Expertise
Bill Shook holds a Palo Alto PCNSA certification, which indicates his specialization in firewall engineering. He possesses strong customer service skills, which enhance his ability to support and interact with clients effectively. His technical expertise includes managing and deploying enterprise solutions using Citrix and VMWare, as well as integrating and managing G Suite and AirWatch environments.
Cloud Platform Experience
Bill Shook has extensive experience with cloud platforms, particularly AWS and GCP. His proficiency in these platforms allows him to implement and manage cloud-based solutions effectively. This expertise is crucial in his current role at RingCentral, where cloud technology plays a significant role in delivering customer solutions.