Bonnie Rodriguez
About Bonnie Rodriguez
Bonnie Rodriguez serves as the Director of Critical Accounts Projects & Programs at RingCentral, a position she has held since 2021. With extensive experience in customer operations and service management, she has previously worked at CenturyLink and Level 3 Communications, among other companies.
Work at RingCentral
Bonnie Rodriguez has been serving as the Director of Critical Accounts Projects & Programs at RingCentral since 2021. In this role, she focuses on managing critical accounts and overseeing various projects and programs. Prior to her current position, she worked as a Senior Project Manager at RingCentral from 2020 to 2021. Her tenure at RingCentral highlights her commitment to enhancing customer experiences and operational efficiency.
Previous Experience at CenturyLink
Before joining RingCentral, Bonnie Rodriguez held the position of Director of Customer Operations at CenturyLink from 2017 to 2020. During her time there, she was responsible for overseeing customer operations and ensuring service excellence. Her leadership contributed to the company's operational strategies and customer satisfaction initiatives.
Career at Level 3 Communications
Bonnie Rodriguez worked at Level 3 Communications in various roles from 2014 to 2017. She served as the Senior Manager of Customer Service Global Account Management for two years and then transitioned to the role of Director of Customer Service for one year. Her responsibilities included managing customer service operations and enhancing service delivery for global accounts.
Long Tenure at tw telecom, inc.
Bonnie Rodriguez spent 16 years at tw telecom, inc., where she held the position of Senior Manager for National CSP/FedGov. Her extensive experience in this role equipped her with skills in managing customer relationships and developing strategies to meet client needs. This long tenure laid the foundation for her subsequent leadership roles in customer operations.
Skills and Expertise
Bonnie Rodriguez possesses strong interpersonal skills and has a significant background in coaching and developing employees. She has a proven track record of collaborating with interdepartmental and multi-region organizations to achieve business goals. Her expertise includes life cycle management and executing intentional customer experiences across all touch points.