Brandon Thrash
About Brandon Thrash
Brandon Thrash is an Engage Digital Technical Support Engineer at RingCentral, where he provides implementation and technical support to major clients. He has a background in technical support and retail, with previous positions at Nike, Zoom, and Tech Data, and holds a degree in Management Information Systems from The University of Alabama.
Work at RingCentral
Brandon Thrash currently serves as an Engage Digital Technical Support Engineer at RingCentral, a position he has held since 2021. In this role, he provides premium implementation and technical support to some of the company's largest customers. His responsibilities include planning, designing, installing, maintaining, troubleshooting, and repairing RingCentral's solutions. He utilizes network performance monitoring tools to isolate and determine the root cause of issues, applying his expert knowledge of VoIP technology, networking hardware, and software.
Previous Experience
Before joining RingCentral, Brandon Thrash gained experience in various technical support roles. He worked at Zoom as a Technical Support Engineer for three months in 2019. Prior to that, he held a position at Tech Data as a Technical Solutions Engineer in 2018 for three months. Additionally, he worked at Nike as a Retail Associate from 2017 to 2019 in the Tuscaloosa, Alabama area, where he developed customer service skills.
Education and Expertise
Brandon Thrash studied at The University of Alabama, where he earned a degree in Management Information Systems, General, from 2015 to 2020. His educational background provides him with a solid foundation in information systems, which is essential for his current role in technical support. His expertise includes VoIP technology, networking hardware, and software, which he applies in his daily responsibilities at RingCentral.
Technical Skills
In his role as Engage Digital Technical Support Engineer, Brandon Thrash utilizes a range of technical skills. He is proficient in planning, designing, and maintaining network solutions. His experience with network performance monitoring tools allows him to effectively troubleshoot and resolve issues. His knowledge of VoIP technology and networking hardware enhances his ability to provide comprehensive support to clients.