Brianna Jordan
About Brianna Jordan
Brianna Jordan is a Technical Enterprise Support Engineer Tier 2 at RingCentral, currently based in Tampa, Florida. She has a background in technical support and administration, with experience in mentoring new hires and resolving complex technical issues.
Current Role at RingCentral
Brianna Jordan currently serves as a Gee 2 Technical Enterprise Support Engineer Tier 2 at RingCentral in Tampa, Florida. She has held this position since 2022, contributing to the technical support team by addressing complex issues and providing solutions. Her role involves collaboration with Support Tier 3 and the Tier 3 Contact Center to resolve intricate technical challenges. Brianna's responsibilities include mentoring new hires and offering feedback to enhance team performance.
Previous Experience at RingCentral
Brianna Jordan previously worked at RingCentral in various capacities. She started as a Professional Services Engineer from 2019 to 2021 in Denver, Colorado, where she gained experience in technical support. Following this, she advanced to the role of GEE 1 Technical Enterprise Support Engineer Tier 2, serving from 2021 to 2022. During her tenure, she received a mid-year promotion, reflecting her performance and potential within the organization.
Background in Office Administration
Before her career at RingCentral, Brianna Jordan worked as an Office Administrator at Massage Envy from 2016 to 2019 in Denver, Colorado. In this role, she managed administrative tasks and supported the office operations, which provided her with foundational skills in customer service and office management.
Technical Skills and Tools
Brianna Jordan possesses extensive technical skills, particularly in troubleshooting using advanced tools such as HAR Logs, Kibana, and Empirix. Her expertise in these tools allows her to effectively diagnose and resolve technical issues. Additionally, she has undergone training in unified communications and customer service operations, enhancing her capabilities in her current role.
Mentorship and Team Development
In her current position, Brianna Jordan actively contributes to the development of her team by providing mentorship to new hires. She plays a significant role in their integration into the team and shares her knowledge to help them succeed. Brianna also takes on additional responsibilities, such as covering for coworkers and creating documentation, which supports team efficiency.