Brien Dy
About Brien Dy
Brien Dy is a Senior Workforce Manager at RingCentral, where he has worked since 2019. He has previous experience as a Workforce Manager at Convergys and as a Workforce Supervisor at Sitel, along with academic qualifications from the University of the Philippines and Ateneo de Naga University.
Work at RingCentral
Brien Dy has served as a Senior Workforce Manager at RingCentral since 2019. In this role, he is responsible for overseeing workforce management strategies and ensuring optimal staffing levels to meet operational needs. His experience in workforce management contributes to enhancing efficiency and productivity within the organization.
Previous Experience in Workforce Management
Prior to his current position, Brien Dy worked at Convergys as a Workforce Manager from 2013 to 2016. His responsibilities included managing workforce planning and scheduling to improve service levels. Before that, he served as a Workforce Supervisor at Sitel from 2012 to 2013, where he focused on monitoring performance metrics and resource allocation.
Education and Expertise
Brien Dy earned a Master's degree from the University of the Philippines, studying from 2010 to 2015. He also holds a Bachelor of Science degree from Ateneo de Naga University, which he completed from 2005 to 2009. His educational background provides a strong foundation for his expertise in workforce management.
Career Timeline
Brien Dy's career in workforce management spans several years and includes significant roles at various organizations. He began his career at Ateneo de Naga University, followed by his undergraduate studies. After completing his bachelor's degree, he gained experience at Sitel and Convergys before joining RingCentral in 2019.