Brittany Dinkel
About Brittany Dinkel
Brittany Dinkel is a Contact Center Training Specialist at RingCentral, with extensive experience in training and management across various industries, including hospitality and retail. She has developed skills in conflict mediation and communication, and has successfully managed global training teams.
Work at RingCentral
Brittany Dinkel has been employed at RingCentral as a Contact Center Training Specialist since 2021. In this role, she focuses on developing training programs for contact center operations. Brittany is currently expanding her knowledge in Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) technologies, as well as telephony systems. Her responsibilities include managing training initiatives and ensuring effective training delivery for staff.
Previous Experience in Training and Management
Prior to her current position, Brittany Dinkel served as the Senior Global Training Manager at 24-7 Intouch from 2014 to 2020. In this capacity, she managed global training teams and developed training strategies for various programs. She also worked briefly as a Field Training Manager at Fund for the Public Interest in 2020. Her earlier roles include Retail Sales Specialist and Seasonal Trainer at Victoria's Secret Direct, Customer Service and Employee Trainer at Dion's, and Server/Employee Trainer at Hot Tamales Mexican Restaurant.
Education and Expertise
Brittany Dinkel studied at Central New Mexico Community College, where she focused on Philosophy. This educational background has contributed to her skills in conflict mediation and succinct communication, which she developed through her extensive experience in the hospitality industry. Her training expertise spans both in-classroom and virtual training facilitation, allowing her to adapt to various learning environments.
Skills in Conflict Mediation and Communication
Brittany Dinkel has gained valuable skills in conflict mediation and succinct communication through her work in hospitality. These skills have been essential in her training roles, where effective communication is critical for facilitating learning and managing diverse teams. Her experience in customer service and employee training has further enhanced her ability to address conflicts and foster a positive learning atmosphere.