Candice Daphne Kahapay
About Candice Daphne Kahapay
Candice Daphne Kahapay is a Digital Learning and Enablement Senior Specialist at RingCentral, where she has worked since 2021. She has held various roles within the company, contributing to project management and training program assessment.
Work at RingCentral
Candice Daphne Kahapay has been employed at RingCentral since 2011, holding various positions over the years. She currently serves as Digital Learning and Enablement Senior Specialist, a role she has occupied since 2021. Prior to this, she worked as a Digital Learning and Enablement Specialist from 2019 to 2021 and as a Sales Enablement Analyst for a brief period in 2018. Her earlier experience at RingCentral includes roles as an Account Manager from 2011 to 2014 and as a Senior Quality Assurance Specialist from 2015 to 2018. Throughout her tenure, she has managed multiple projects and content to improve SMB Enablement efficiency.
Education and Expertise
Candice holds a Bachelor of Science degree in Psychology from San Sebastian College - Recoletos de Manila. Her educational background provides a foundation for her work in digital learning and enablement. She specializes in uncovering performance gaps related to enablement and assessing the effectiveness of training programs. Her expertise extends to facilitating learning through various methods, including web-conferencing programs like RingCentral Video.
Background
Before joining RingCentral, Candice worked at JP Morgan Chase Bank as a Home Equity Specialist from 2009 to 2010. This role contributed to her understanding of client relations and financial services. Her diverse experience in various roles at RingCentral has equipped her with skills in project management, content development, and relationship management, which are essential for her current position.
Achievements
In her role as Digital Learning and Enablement Senior Specialist, Candice is responsible for managing multiple projects and enhancing the efficiency of SMB Enablement. She has played a key role in assessing training programs and uncovering performance gaps, contributing to the overall effectiveness of the enablement initiatives at RingCentral. Her ability to facilitate learning through modern digital tools has been integral to her success in this position.