Carie Gregory
About Carie Gregory
Carie Gregory is a Senior Project Manager at RingCentral, where she has worked since 2021. She previously held various roles at Windstream, including Director of Customer Experience and Sr. Consultant in Service Management.
Work at RingCentral
Carie Gregory currently holds the position of Senior Project Manager in the Global Resolution Office at RingCentral. She has been with the company since 2021. In this role, she is responsible for overseeing project management initiatives that enhance customer resolution processes and improve overall service delivery. Her experience in project management contributes to the effectiveness of the Global Resolution Office's operations.
Previous Experience at Windstream
Before joining RingCentral, Carie Gregory worked at Windstream for several years. She served as Director of Customer Experience from 2019 to 2021, where she focused on enhancing customer satisfaction and service quality. Additionally, she held the position of Director of Wholesale Customer Experience during the same timeframe. Prior to these roles, she was a Senior Consultant in Service Management at Windstream Wholesale from 2015 to 2021, contributing to service delivery and operational efficiency.
Career Background
Carie Gregory has a substantial background in project management and customer experience within the telecommunications industry. Her career spans over several years, primarily focused on roles that enhance customer interactions and service management. She has worked in the Greenville, South Carolina area, gaining expertise in managing customer experience initiatives and service delivery processes.
Professional Expertise
Carie Gregory possesses expertise in project management, customer experience, and service management. Her roles have involved strategic oversight of projects aimed at improving customer satisfaction and operational efficiency. This expertise is reflected in her ability to manage complex projects and drive initiatives that align with organizational goals.