Carlin Thomas
About Carlin Thomas
Carlin Thomas is a Professional Service Sales Operations Analyst at RingCentral, where he has worked since 2021. He specializes in tracking travel and expenses, managing customer backlogs, and facilitating process improvements.
Work at RingCentral
Carlin Thomas has been employed at RingCentral since 2021, serving as a Professional Service Sales Operations Analyst. In this role, he is responsible for tracking and reporting travel and expenses for delivery teams. He manages the quote, order, and customer backlog for the Professional Services team. Prior to his current position, he worked as a Revenue Operations Billing Analyst at RingCentral from 2019 to 2021, where he contributed to the billing processes and operations.
Education and Expertise
Carlin Thomas earned a Bachelor’s Degree in Finance from the University of North Carolina at Charlotte, completing his studies from 2014 to 2018. He possesses skills in creating, validating, and obtaining approval for legal documents related to workflow processes. His expertise includes facilitating process workflow modeling to enhance process improvements and automation capabilities.
Background
Before joining RingCentral, Carlin Thomas held various positions in the Charlotte, North Carolina area. He worked as a Front Desk Associate at Fitness Connection USA from 2017 to 2018 and as an Outside Sales Representative at AroundCampus Group for three months in 2017. Additionally, he served as a Brand Ambassador for AroundCampus Group from 2016 to 2017.
Responsibilities and Skills
In his current role, Carlin Thomas is responsible for validating statements of work, contracts, and master service agreements related to Professional Services projects. He handles case management for various issues, identifying risks, and participating in problem resolution. He also collects and documents business requirements for projects aimed at process improvement.