Casey Fulwiler
About Casey Fulwiler
Casey Fulwiler is a Global Enterprise Technical Account Manager at Ringcentral, specializing in managing enterprise-level client accounts. With a background in customer support and a Master's degree in Politics and International Relations, Fulwiler has developed expertise in technical account management and client relationship management.
Work at RingCentral
Casey Fulwiler has been employed at RingCentral as a Global Enterprise Technical Account Manager since 2020. In this role, Fulwiler focuses on managing enterprise-level clients, addressing technical issues, and ensuring customer satisfaction. The position requires expertise in technical account management, which Fulwiler applies to enhance client relationships and support global enterprise accounts.
Previous Experience
Before joining RingCentral, Casey Fulwiler worked at Untappd, Inc as a Customer Support Specialist from 2017 to 2020. This role involved providing assistance and support to customers, which contributed to Fulwiler's background in customer support. Prior to that, Fulwiler served as a Referral Specialist at Onslow County Partnership For Children from 2014 to 2016, where responsibilities included managing referrals and client interactions.
Education and Expertise
Casey Fulwiler holds a Master of Arts in Politics, International Relations, Government and Politics from St. John's University, where studies were completed from 2012 to 2014. Fulwiler also earned a Bachelor of Arts in Political Science from the University of North Carolina Wilmington between 2006 and 2009. Additionally, Fulwiler studied at Tech Talent South from 2016 to 2017, enhancing technical skills relevant to the current role.
Background in Legal Research
In 2013, Casey Fulwiler worked as a Legal Research Assistant for Apne Aap Women Worldwide for a duration of three months. This experience contributed to Fulwiler's understanding of legal frameworks and research methodologies, adding depth to the professional background.
Skills in Technical Account Management
Casey Fulwiler possesses expertise in technical account management, particularly with enterprise-level clients. This skill set includes managing global enterprise accounts, addressing technical issues, and ensuring high levels of customer satisfaction. Fulwiler's background in customer support further enhances the ability to effectively manage client relationships.