Cesar Trespalacios
About Cesar Trespalacios
Cesar Trespalacios is a Contact Center Engineer with over 13 years of experience in operations management within contact centers. He has worked for notable companies including Evolve IP, Aetna, and RingCentral, and possesses advanced knowledge in telecommunications and cloud-based technologies.
Work at RingCentral
Cesar Trespalacios currently serves as a Contact Center Engineer at RingCentral, a position he has held since 2022. In this role, he applies his extensive knowledge of telecommunications and cloud-based technologies to enhance contact center operations. His responsibilities include implementing solutions that improve efficiency and support customer engagement strategies.
Previous Experience at Evolve IP
Before joining RingCentral, Cesar Trespalacios worked at Evolve IP as a Contact Center Engineer from 2019 to 2021. During his two years in this role, he contributed to the development and management of contact center solutions, leveraging his expertise in SaaS and CRM platforms to optimize service delivery.
Background in Operations Management
Cesar Trespalacios has over 13 years of experience in operations management within contact centers. His career includes significant roles that demonstrate his ability to collaborate across various business levels, from call center agents to executive directors. This experience has equipped him with a comprehensive understanding of operational dynamics in customer service environments.
Education and Expertise
Cesar Trespalacios studied at Penn State University from 2000 to 2002. He possesses advanced knowledge in telecommunications, cloud-based technologies, and customer relationship management. His educational background, combined with his professional experience, supports his focus on customer-centric and employee-centric approaches in his work.
Career History and Roles
Cesar has held various positions throughout his career, including Service Center Technology Lead at Aetna from 2015 to 2019, Financial Relationship Manager at Willow Financial Bank from 2007 to 2008, and Call Center Supervisor at MobilexUSA from 2008 to 2015. Each role contributed to his expertise in contact center operations and management.