Charles Heitkamp
About Charles Heitkamp
Charles Heitkamp is a Manager of Professional Services at RingCentral, specializing in customer relationship management using Nice InContact. He has a background in project management and coaching, with a Master's degree in Business Administration.
Work at RingCentral
Charles Heitkamp has been employed at RingCentral since 2020, holding various positions within the organization. He initially served as Project Manager II for two years before transitioning to Project Manager III - Team Lead for seven months in 2022. Currently, he works as Manager of Professional Services, a role he has held since 2022. His responsibilities include overseeing professional services and utilizing his expertise in customer relationship management through Nice InContact.
Education and Expertise
Charles Heitkamp earned a Bachelor of Science in Business Administration, Management from Fontbonne University, completing his studies from 2006 to 2011. He furthered his education at McKendree University, where he obtained a Masters in Business Administration in 2014. Heitkamp possesses strong skills in project management, utilizing PMI methodology and Smartsheets for organization and execution of projects.
Background
Before joining RingCentral, Charles Heitkamp worked at Toshiba Business Solutions as an Account Executive for 11 months in 2014-2015. He also has a background in coaching, having served as an Assistant Lacrosse Coach at McKendree University from 2013 to 2014. His diverse experiences contribute to his management and leadership capabilities in his current role.
Professional Experience
Charles Heitkamp's professional experience includes a significant tenure at RingCentral, where he has progressed through multiple project management roles. His career began with Project Manager II, followed by Project Manager III - Team Lead, and now Manager of Professional Services. His previous role as Assistant Lacrosse Coach at McKendree University adds to his leadership experience, demonstrating his ability to guide teams in various environments.