Charles Sanford Q.
About Charles Sanford Q.
Charles Sanford Q. is a Manager of Customer Success at RingCentral, with a diverse background in customer success and technical sales across various companies, including Broadcom Software and VMware. He holds a Bachelor's degree in Marine Transportation and possesses skills in negotiation, customer service, and public speaking.
Current Role at RingCentral
Charles Sanford Q. serves as the Manager of Customer Success at RingCentral, a position he has held since 2024. He works on-site in Taguig, National Capital Region, Philippines. In this role, he focuses on enhancing customer satisfaction and ensuring successful outcomes for clients.
Previous Experience in Customer Success
Before joining RingCentral, Charles worked as a Customer Success Manager at VMware from 2022 to 2024. He also held the position of Senior Customer Success Officer at Spacer Technologies from 2017 to 2019. His experience in these roles has contributed to his expertise in managing customer relationships and driving success.
Technical and Engineering Background
Charles has a solid technical background, having worked as a Network Engineer and Licensing Engineer at Aruba, a Hewlett Packard Enterprise company, from 2020 to 2022. He also served as an Application Programmer at Mitel for six months in 2019. This technical experience complements his customer success roles.
Education and Certifications
Charles obtained a Bachelor's degree in Marine Transportation from John B. Lacson Foundation Maritime University in Iloilo City. He also holds a Google Ads Certification, which emphasizes his skills in enhancing online business revenue through strategic advertising campaigns.
Skills and Expertise
Charles possesses a diverse skill set that includes negotiation, customer service, and proficiency in Microsoft Office. His strong background in public speaking further enhances his effectiveness in customer success and sales roles, allowing him to communicate effectively with clients.