Cherita Mcgregor
About Cherita Mcgregor
Cherita McGregor is a Technical Account Manager at RingCentral, with over seven years of experience in technical support and account management. She has previously worked at Asurion Protection Services and Vonage, and holds an Associate's degree in Computer Science from Georgia Perimeter College.
Work at RingCentral
Cherita McGregor has been employed at RingCentral as a Technical Account Manager since 2021. In this role, she is responsible for managing technical accounts and providing support to clients. Her position involves ensuring customer satisfaction through effective communication and problem resolution. She operates from Atlanta, Georgia, and has contributed to the company's mission of delivering reliable communication solutions.
Previous Experience at Asurion Protection Services
Before joining RingCentral, Cherita McGregor worked at Asurion Protection Services, LLC as a Tech Support Agent Tier 1 from 2014 to 2017. During her three years there, she provided technical support to customers, addressing various issues related to technology and devices. This role helped her develop essential skills in customer service and technical troubleshooting.
Experience at Vonage
Cherita McGregor served as a Technical Specialist at Vonage from 2016 to 2020. Over her four years in this position, she focused on providing technical assistance and support for VoIP services. Her experience at Vonage further enhanced her technical skills and customer service capabilities, preparing her for her current role at RingCentral.
Education and Expertise
Cherita McGregor completed her high school education at High Point Central, earning a diploma from 2000 to 2004. She furthered her education at Georgia Perimeter College, where she studied Computer Science and obtained an Associate's degree from 2005 to 2007. Her educational background, combined with over seven years of experience in technical support, has equipped her with a strong foundation in technology and problem-solving.
Technical Skills and Strengths
Cherita McGregor possesses a range of strengths that contribute to her effectiveness as a Technical Account Manager. These include organization, written and oral communication, technology proficiency, critical thinking, troubleshooting, problem analysis and resolution, customer service, and personnel management and training. Her expertise in supporting desktop computers, switches, access points, and printers within a Local Area Network (LAN) further underscores her technical capabilities.