Christopher M. Lim, MBA
About Christopher M. Lim, MBA
Christopher M. Lim, MBA, serves as the Global Senior Customer Success Manager at RingCentral, where he has worked since 2019. He has over 15 years of client-facing experience and a strong focus on strategic relationship building and churn mitigation.
Current Role at RingCentral
Christopher M. Lim serves as the Global Senior Customer Success Manager at RingCentral, a position he has held since 2021. In this role, he focuses on supporting APAC Enterprise customers and emphasizes strategic relationship building and churn mitigation. Prior to this, he was a Team Lead and Senior Customer Success Manager at RingCentral from 2019 to 2021, and a Customer Success Manager from 2016 to 2018. His tenure at RingCentral spans over five years, during which he has developed expertise in customer success strategies.
Previous Experience
Before joining RingCentral, Christopher M. Lim accumulated diverse experience in customer success and consulting roles. He worked at Zuberance, Inc. as a Customer Success Manager from 2014 to 2015, and at Badgeville for a year in the same capacity from 2015 to 2016. His experience also includes roles at Reputation.com, where he served as a Customer Program Manager from 2011 to 2013 and as an Enterprise Account Manager for six months in 2013. Additionally, he worked as a Consultant at Rath & Strong from 1999 to 2001 and held a position in Investor Relations at Total Wealth Management, LLC from 2007 to 2009.
Education and Expertise
Christopher M. Lim holds a Bachelor of Arts in Economics from Boston University and an MBA from the Questrom School of Business, where he studied General Management and Management Information Systems. His educational background complements his professional expertise in business process re-engineering and referral system design and implementation. He has over 15 years of client-facing experience, demonstrating a strong foundation in systems implementation and operations management.
Professional Skills
Christopher M. Lim possesses a strong focus on strategic relationship building and churn mitigation, which are critical components of customer success management. His skills extend to business process re-engineering, enabling organizations to enhance efficiency and effectiveness. He has experience in systems implementation and operations management, allowing him to contribute significantly to the organizations he has worked with. His extensive client-facing experience equips him with the insights necessary to address customer needs effectively.