Clem Paulraj
About Clem Paulraj
Clem Paulraj is a Senior Customer Success Manager at RingCentral, where he has worked since 2020. He has over 8 years of experience in enterprise software and a strong customer-centric approach, having held various roles in customer success and sales across multiple companies.
Work at RingCentral
Clem Paulraj has been serving as the Sr. Customer Success Manager, Enterprise at RingCentral since 2020. In this role, he focuses on enhancing customer relationships and ensuring client satisfaction throughout their engagement with the company. His responsibilities include managing customer accounts and providing strategic guidance to help clients achieve their business objectives. With a strong emphasis on customer success, he leverages his extensive experience in the enterprise software sector to build lasting partnerships.
Previous Experience in Customer Success
Before joining RingCentral, Clem Paulraj held several positions in customer success and account management. He worked at Act-On Software, Inc. as a Senior Customer Success Manager from 2012 to 2015, where he contributed to customer retention and satisfaction. He also served as a Sr. Customer Success Manager at BlueJeans Network for one year and held various roles at Tact.ai, including Senior Global Account Manager and Senior Regional Sales Manager from 2015 to 2018. His diverse background in customer success roles has equipped him with the skills necessary to support clients effectively.
Background in Banking and Software
Clem Paulraj began his career in the banking sector, working as a Personal Banking Officer at Wells Fargo from 2001 to 2006. He transitioned to the technology field, where he gained experience as a QA Tester/Training Assistant at J&B Software and later as a Technical Support Engineer at Webex from 2009 to 2011. This combination of banking and software experience has provided him with a unique perspective on customer needs and expectations.
Education and Expertise
Clem Paulraj is pursuing a Bachelor's degree in Finance and Economics at California State University-Sacramento, a program he has been involved in since 2006. He previously studied at Bard College at Simon's Rock from 1998 to 2000. His educational background, combined with over eight years of experience in enterprise software, has contributed to his strong customer-centric mindset and expertise in managing customer lifecycles.
Achievements in Customer Success
Clem Paulraj has developed a proven track record of success in customer success roles, characterized by his ability to support customers through every key stage of their lifecycle. His technical expertise, combined with sales acumen, has enabled him to build and grow long-lasting partnerships with clients. His focus on customer satisfaction and retention has been a significant aspect of his career in the enterprise software industry.