Courtney Eoff
About Courtney Eoff
Courtney Eoff is a Customer Experience Manager currently working at RingCentral since 2023 and previously at Stitch Fix since 2020. With a background in sales and account management, Eoff has extensive experience in customer relations and project management.
Work at RingCentral
Courtney Eoff serves as a Customer Experience Manager at RingCentral, having joined the company in 2023. She operates in a hybrid role based in the Dallas-Fort Worth Metroplex. In her position, she focuses on enhancing customer interactions and improving overall service delivery. Her responsibilities include monitoring online tracking communications to provide feedback to customers and developing sales presentations and rate proposals.
Experience at Stitch Fix
Courtney Eoff has been working at Stitch Fix since 2020 as a Customer Experience Manager. In this role, she has contributed to the company's customer service initiatives for four years. Her experience at Stitch Fix includes developing sales plans with specific targets and objectives aimed at driving business growth.
Previous Roles and Responsibilities
Before her current roles, Courtney Eoff held several positions that contributed to her expertise in customer experience and account management. She worked as a Dedicated Account Manager for Baylor Health Care System at Dynamex from 2012 to 2014. She also served as a Family Leave representative at Hospital Home from 2017 to 2020 and as a Sales representative at New York Life Insurance Company from 2008 to 2009. Additionally, she was an Account & Client Manager at JB Hunt Transport Services, Inc. from 2009 to 2012.
Education and Expertise
Courtney Eoff holds a Master’s Degree in Political Science from The University of Texas at El Paso, which she completed from 2008 to 2010. She also earned a Bachelor’s Degree in Political Science and Substance Abuse Studies from the University of North Texas from 2004 to 2007. Her academic background supports her professional expertise in coordinating sales proposals and implementing project management strategies.
Skills and Specializations
Courtney Eoff specializes in tracking and preparing performance analysis reports for pre and post programs, which aids in implementing corrective modifications. She has experience in supervising the production and implementation of RFPs, RFIs, and RFQs. Additionally, she attends company-sponsored promotions, events, and customer meetings to enhance client relationships.