Daryl Dickinson
About Daryl Dickinson
Daryl Dickinson is a Project Manager with extensive experience in contact center delivery and project management across various industries. He has held positions at notable companies such as EE, Tech Mahindra, and RingCentral, and has a strong background in technical solutions and customer experience improvements.
Work at RingCentral
Daryl Dickinson has been employed at RingCentral as a Project Manager since 2022. In this role, he is responsible for overseeing various projects and ensuring their successful delivery. His position is based in Durham, UK, where he applies his extensive experience in project management and technical solutions.
Previous Experience in Project Management
Prior to joining RingCentral, Daryl Dickinson held several project management positions. He worked at Halfords as a Programme Manager from 2020 to 2021, where he delivered a BPO contact centre for Halfords Retail support. He also served as IPT Project Manager at Virgin Money in 2013 and as Project Manager at Citigroup from 2008 to 2009. His roles have consistently involved managing complex projects and improving customer experiences.
Education and Expertise
Daryl Dickinson has a solid educational background in engineering and business management. He studied at the University of Teesside, earning an HNC in computer and electronic engineering. He later obtained a Master's degree in Business Information Systems Management from Northumbria University. His education complements his expertise in delivering contact centre technical solutions and managing customer experience improvements.
Career Background
Daryl Dickinson's career spans several decades, beginning with his role as a Telecomms Technician in the Royal Corps of Signals from 1986 to 1995. He has held various positions in the telecommunications and customer service sectors, including roles at EE, Tech Mahindra, and Orange Personal Communications Services Limited. His diverse experience has equipped him with the skills necessary to manage staff, budgets, and projects effectively.
Achievements in Contact Centre Delivery
Throughout his career, Daryl Dickinson has specialized in the delivery of contact centre technical solutions. Notably, he was involved in the Halfords Customer Contact Transformation programme, which focused on enhancing customer service operations. His ability to manage projects in high-pressure environments has contributed to his success in improving customer experiences across various organizations.