David Croach
About David Croach
David Croach is a Tier III Support Engineer at RingCentral, where he has worked since 2014. He previously held various engineering and management roles at Simple Signal from 2010 to 2014.
Work at RingCentral
David Croach has been employed at RingCentral as a Tier III Support Engineer since 2014. In this role, he provides advanced technical support and troubleshooting for customers, ensuring the effective operation of RingCentral's communication solutions. His tenure at RingCentral spans nearly a decade, during which he has developed expertise in handling complex technical issues and enhancing customer satisfaction.
Previous Experience at Simple Signal
Before joining RingCentral, David Croach worked at Simple Signal in various capacities. He served as a Project Manager for the Retail Market from 2012 to 2014, where he managed projects related to retail communications. Prior to this role, he was a Tier 2 VoIP Engineer from 2010 to 2012, focusing on voice over IP solutions. He also briefly held the position of Installation Engineer in 2014, contributing to the installation of communication systems.
Education and Expertise
David Croach studied at the Community College of Aurora from 2009 to 2011. His education provided him with foundational knowledge and skills relevant to his career in technical support and engineering. This academic background supports his professional roles in the telecommunications industry, particularly in VoIP and project management.
Career Timeline
David Croach's career in the telecommunications sector began in 2010 when he joined Simple Signal as a Tier 2 VoIP Engineer. He progressed to Project Manager for the Retail Market in 2012, and later took on the role of Installation Engineer in 2014. That same year, he transitioned to RingCentral, where he has continued to work as a Tier III Support Engineer for ten years.