David Herron
About David Herron
David Herron serves as the Global Tier 3 Support Manager at RingCentral, where he has worked since 2019. He has over two decades of experience in technical support and telecommunications, having held various roles at companies such as Unisys, Level 3 Communications, and Avaya.
Work at RingCentral
David Herron has been employed at RingCentral since 2013. He currently holds the position of Global Tier 3 Support Manager, a role he has occupied since 2019. In this capacity, he oversees high-level technical support operations. Prior to his current role, he served as the Tier 3 Engineer Team Lead, where he managed a team responsible for resolving complex technical issues. His tenure at RingCentral spans over a decade, reflecting his extensive experience in technical support and engineering.
Professional Background
David Herron's professional background includes a variety of roles in the telecommunications and technical support sectors. He began his career at Unisys as a Help Desk technician from 1999 to 2001. He then worked as a Telecommunications Specialist for the State of Texas for eight months in 2000. Herron continued to build his expertise at Level 3 Communications as an IP and MPLS Support Manager from 2005 to 2008. His experience also includes positions at Broadwing Communications, where he served as a Data Operations Specialist and later as a Technical Project Manager, and at Avaya as a Backbone Engineer from 2008 to 2013.
Education and Expertise
David Herron earned his Bachelor of Science degree from American Intercontinental University, studying from 2004 to 2006. His educational background provides a foundation for his extensive knowledge in telecommunications and technical support. This academic achievement complements his practical experience, allowing him to effectively manage and lead technical teams in high-pressure environments.
Career Progression
David Herron has demonstrated a steady career progression in the technical support and telecommunications fields. Starting as a Help Desk technician, he advanced through various roles, gaining experience in project management and engineering. His roles at Broadwing Communications and Avaya contributed to his skill set, ultimately leading him to his current leadership position at RingCentral. His career reflects a commitment to professional development and expertise in managing complex technical challenges.