David Malone
About David Malone
David Malone is a Global Enterprise Technical Account Manager at RingCentral, where he has worked since 2021. He has a diverse background in technical support and account management, with previous roles at Verint Systems, McKesson, and Allscripts.
Current Role at RingCentral
David Malone serves as a Global Enterprise Technical Account Manager at RingCentral, a position he has held since 2021. In this role, he is responsible for managing technical accounts for enterprise clients, ensuring they receive optimal support and service. His expertise in technical account management enables him to address client needs effectively and contribute to their overall satisfaction with RingCentral's services.
Previous Experience at Verint Systems
Before joining RingCentral, David Malone worked at Verint Systems as a Technical Support Manager from 2019 to 2020. His role involved overseeing technical support operations, where he provided guidance and assistance to clients in the Greater Denver Area. This experience enhanced his skills in managing customer relationships and technical support processes.
Career Background in Technical Support
David Malone has a substantial background in technical support, having worked at McKesson in various roles from 2002 to 2017. He began as a Technical Support Engineer 2 and progressed to Senior Technical Support Specialist 3, and later served as Team Lead for Horizon Clinicals Infrastructure/Reports and Paragon Meaningful Use. His decade-long tenure at McKesson equipped him with in-depth knowledge of healthcare technology support.
Education and Academic Background
David Malone earned a Bachelor of Arts in Sociology from Vanderbilt University, where he studied from 1986 to 1991. He also attended the University of Colorado Denver, focusing on General Science and Teacher's Education Program, although he did not complete this program. His educational background provides a foundation for his analytical and problem-solving skills in technical roles.
Experience at Allscripts
In 2017, David Malone worked at Allscripts as an Expert Support Consultant for Horizon Clinicals Infrastructure. His tenure lasted six months and involved providing specialized support to clients using Allscripts' healthcare solutions. This role further developed his expertise in clinical technology and customer support.