Dianne Felarca
About Dianne Felarca
Dianne Felarca is a Sales and Account Manager at RingCentral in Manila, Philippines, where she has worked since 2018. She holds a Bachelor's degree in Hotel, Motel, and Restaurant Management from the University of Rizal System-Rizal State College, and has contributed significantly to customer service improvements and training programs within her role.
Work at RingCentral
Dianne Felarca has been employed at RingCentral as a Sales and Account Manager since 2018. Based in Manila, Philippines, she has spent six years in this role. Felarca has contributed to the company's success by implementing a customer feedback system that enhanced response times and service quality. Her efforts have focused on improving customer satisfaction through personalized service strategies.
Education and Expertise
Dianne Felarca earned a Bachelor's degree in Hotel, Motel, and Restaurant Management from the University of Rizal System-Rizal State College. She attended the institution from 2006 to 2009, completing her studies over a three-year period. This educational background provides her with a solid foundation in customer service and management.
Background
Dianne Felarca has built her career in sales and account management, with a focus on enhancing customer experiences. Her role at RingCentral involves direct interaction with clients, where she applies her educational background and professional skills to foster positive relationships and drive customer satisfaction.
Achievements
During her tenure at RingCentral, Dianne Felarca has developed a training program for new account managers aimed at improving customer interaction skills. This initiative reflects her commitment to professional development within the team and her focus on elevating service standards.