Drew Robinson
About Drew Robinson
Drew Robinson serves as the Sr. Manager of Customer Success - Contact Center at RingCentral, where he has worked since 2022. He has extensive experience in customer success and technical support, having previously held various roles at Aspect Software and other companies.
Work at RingCentral
Drew Robinson serves as the Sr. Manager of Customer Success in the Contact Center division at RingCentral. He has held this position since 2022, contributing to the company's operations in Asheville, North Carolina. In his role, he launched a new team of Customer Success Managers focused on the Contact Center, each managing an average of $13 million in Annual Recurring Revenue (ARR). He previously worked as a Sr. Customer Success Manager - Enterprise at RingCentral from 2019 to 2022, also in Asheville.
Previous Experience in Customer Success
Prior to his current role, Drew Robinson accumulated extensive experience in customer success and technical support at Aspect Software. He worked as a Manager of Technical Support from 2007 to 2009, followed by a role as Sr. Customer Success Manager from 2014 to 2019. He also held positions as Manager of Technical Services Customer Support and Technical Support Engineer, gaining a comprehensive understanding of customer needs and support processes.
Education and Expertise
Drew Robinson's educational background includes studies at Boston University, where he earned a Certificate in Microsoft Network and Security Engineering in 2003. He also studied Jazz Performance at both the Berklee College of Music in 1998 and the Manhattan School of Music in 1996. His diverse educational experiences contribute to his multifaceted skill set in both technical and customer-focused roles.
Achievements in Customer Success
In 2023, Drew Robinson achieved a Year-to-Date Net Revenue Retention (NRR) of 99.8%, reflecting his effectiveness in customer success management. He also attained a Team Net Promoter Score (NPS) of 44 during the same year. Additionally, he was selected as one of two Customer Success representatives for the prestigious Ring Excellence/Presidents Club in 2022, recognizing his contributions to the company's success.