Edward Ryan "Ricci" Palines
About Edward Ryan "Ricci" Palines
Edward Ryan 'Ricci' Palines is a Partner Account Manager at RingCentral, where he has worked since 2014 in Manila, Philippines. He has a background in customer support and management, with extensive experience at ePerformax Contact Centers & BPO and holds degrees in Legal Management and Entrepreneurial Management.
Work at RingCentral
Edward Ryan 'Ricci' Palines has been employed at RingCentral since 2014, serving as a Partner Account Manager. He has accumulated ten years of experience in this role while based in Manila, Philippines. His responsibilities include managing partner relationships and driving business growth through effective collaboration with partners.
Previous Experience at ePerformax Contact Centers & BPO
Prior to his tenure at RingCentral, Palines held multiple positions at ePerformax Contact Centers & BPO. He worked as a Customer Support Representative in the financial sector for four months in 2007. He then transitioned to an Operations Specialist role for an e-commerce account from 2008 to 2012, followed by a two-year stint as an Assistant Supervisor in Corporate Concierge from 2012 to 2014. Additionally, he briefly served as a Sales and Marketing Associate in 2008.
Education and Expertise
Palines pursued his undergraduate studies in Legal Management at Ateneo de Manila University from 1995 to 2000. He also studied Entrepreneurial Management at Trinity University of Asia. His educational background provides him with a foundation in both legal and business principles, contributing to his professional expertise.
Career Progression
Palines has a diverse career trajectory, beginning at ePerformax Contact Centers & BPO, where he gained experience in customer support and operations. His roles evolved from a Customer Support Representative to an Operations Specialist and finally to a Partner Account Manager at RingCentral. This progression highlights his adaptability and growth within the business process outsourcing industry.