Elyza Hanna Pagulayan
About Elyza Hanna Pagulayan
Elyza Hanna Pagulayan is an Account Manager at RingCentral, where she has worked since 2020. She specializes in managing customer accounts and enhancing customer engagement through strategic initiatives.
Work at RingCentral
Elyza Hanna Pagulayan has been serving as an Account Manager at RingCentral since 2020. In this role, she manages an account portfolio by executing a Customer Touchpoint Strategy aimed at enhancing customer lifespan. Her responsibilities include monitoring account usage to drive product and feature adoption, as well as updating customer profiles to reflect business updates and account growth. Pagulayan focuses on increasing revenue streams within the Small to Medium-sized business sector through upselling, cross-selling, and generating referrals. She plays a key role in ensuring the timely and successful delivery of solutions tailored to customer needs and objectives.
Previous Work Experience
Prior to her current position at RingCentral, Elyza Pagulayan worked in various roles that contributed to her expertise in account management and customer support. She was employed at Accenture as a Project Manager from 2017 to 2020, where she managed projects in Manila. Before that, she served as an Operations Supervisor at TeleTech from 2012 to 2016, overseeing operations for four years. Her career began at Transcom, where she worked as a Technical Support Tier 2 for 11 months in 2011-2012. This diverse experience has equipped her with skills in customer service and operational management.
Education and Expertise
Elyza Hanna Pagulayan earned her Bachelor of Business Administration (B.B.A.) degree in Financial Management from the University of the East, completing her studies from 2007 to 2011. This educational background has provided her with a solid foundation in business principles and financial strategies, which she applies in her current role as an Account Manager. Her expertise encompasses customer relationship management, account growth strategies, and revenue generation within the Small to Medium-sized business sector.