Emerson Cruz
About Emerson Cruz
Emerson Cruz is an Account Executive 2 at RingCentral in the Philippines, with a strong background in the outsourcing industry and expertise in Customer Relationship Management and Workforce Management. He previously worked at Convergys as a Subject Matter Expert for five years and holds a degree in Physical Therapy from the Philippine College of Health Sciences.
Work at RingCentral
Emerson Cruz has been employed at RingCentral since 2020, holding the position of Account Executive 2. In this role, he utilizes his expertise in Customer Relationship Management (CRM) and Workforce Management to support client needs and drive business growth. His responsibilities include managing client accounts and ensuring customer satisfaction, which are essential functions in the telecommunications industry.
Previous Experience at Convergys
Prior to joining RingCentral, Emerson Cruz worked at Convergys from 2015 to 2020 as a Subject Matter Expert. During his five years there, he developed a strong understanding of the outsourcing and offshoring industry. His role involved providing guidance and support to team members, showcasing his adaptability and in-depth industry knowledge.
Education and Expertise
Emerson Cruz studied at the Philippine College of Health Sciences, Inc. in Manila, where he achieved a degree in Physical Therapy/Therapist. This educational background contributes to his diverse skill set, allowing him to approach his professional responsibilities with a unique perspective. His expertise in technical support further enhances his capabilities in customer-facing roles.
Industry Knowledge and Skills
Emerson Cruz possesses a demonstrated history of working in the outsourcing and offshoring industry. His skills in Customer Relationship Management (CRM) and Workforce Management are crucial for success in this sector. Additionally, his strong background in technical support complements his role as an Account Executive, enabling him to address client needs effectively.