Emily Brennan
About Emily Brennan
Emily Brennan is the Principal and Customer Experience Director at RingCentral, where she has worked since 2023. She has a diverse background in customer experience and digital marketing, with previous roles at Cisco, RingCentral, and The Walt Disney Company.
Current Role at RingCentral
Emily Brennan serves as the Principal, Customer Experience Director at RingCentral since 2023. In this role, she focuses on enhancing customer experiences and driving strategic initiatives. Her leadership is pivotal in shaping customer engagement strategies and improving overall satisfaction.
Previous Experience at RingCentral
Before her current position, Emily worked at RingCentral as the Senior Manager of Lifecycle Growth Programs from 2022 to 2023. During her tenure, she contributed to the development and execution of programs aimed at increasing customer retention and engagement.
Professional Background
Emily has a diverse professional background, having held various roles in customer experience and digital marketing. She worked at Cisco as a Customer Journey Program Manager in the Webex Product Growth Team from 2020 to 2022. Additionally, she served as the Director of Digital Experience & Marketing at Rutgers Law School from 2018 to 2019.
Education and Expertise
Emily holds a Master's degree in Liberal Arts and Sciences with a focus on Digital & New Media from the University of Pennsylvania. She also earned a Bachelor of Arts in English and Communication, with a Digital Design minor from La Salle University. Furthermore, she completed a certificate in Organizational Design for Digital Transformation at MIT Sloan Executive Education.
Achievements and Contributions
Emily has facilitated significant initiatives, such as a design thinking workshop that influenced product development and led to substantial investments in Gainsight business architecture. She has also acted as the Conference Chairperson for the Customer Success Festival in San Francisco and served as a keynote speaker at RingCentral's 2024 Sales Kickoff.