Emma Murray
About Emma Murray
Emma Murray is a Customer Success Manager at RingCentral, where she has worked since 2019. She holds a Bachelor's degree in Development and International Relations from the University of Westminster and has extensive experience in service delivery and operations management.
Work at RingCentral
Emma Murray has been serving as a Customer Success Manager at RingCentral since 2019. In this role, she focuses on ensuring customer satisfaction and fostering strong relationships with clients. Her responsibilities include managing customer accounts, addressing client needs, and implementing strategies to enhance user experience. Emma's tenure at RingCentral has allowed her to leverage her previous experience in service delivery and operations to contribute to the company's objectives.
Education and Expertise
Emma Murray studied at the University of Westminster, where she earned a Bachelor's degree in Development and International Relations from 2011 to 2014. This academic background provided her with a solid foundation in understanding global issues and the dynamics of international relations. Additionally, she completed her secondary education at TED Ankara College Private Foundation High School from 2008 to 2010, further preparing her for her professional career.
Professional Background
Emma has a diverse professional background in customer service and operations management. She began her career as an Operations Assistant at Off to Work from 2012 to 2015. Following this, she worked at Capita Workplace Technology, where she held positions as Service Delivery Manager and Team Leader in Service Delivery Management from 2015 to 2018. Emma then transitioned to Dimension Data as a Service Delivery Manager for one year in 2018 before joining RingCentral.
Previous Work Experience
Before her current role, Emma gained valuable experience in various positions. She worked as a Service Delivery Manager at Capita Workplace Technology from 2015 to 2017 and as a Team Leader in the same company from 2017 to 2018. Additionally, she served as a Communications Intern at Global Ocean from 2013 to 2014. This range of roles has equipped her with skills in service delivery, operations, and customer relations.