Fabiola Cristina Cruz Vargas
About Fabiola Cristina Cruz Vargas
Fabiola Cristina Cruz Vargas is a Customer Success Manager at RingCentral, with a diverse background in customer service, sales, and marketing within the tech industry. She has held various roles at companies such as Alestra, Cisco, and Total Play Empresarial, and has experience in both remote and hybrid work environments.
Work at RingCentral
Fabiola Cristina Cruz Vargas currently serves as a Customer Success Manager at RingCentral. She has held this position since 2021, working remotely from Mexico. In her role, she focuses on ensuring customer satisfaction and success, leveraging her extensive experience in customer service and account management.
Previous Experience in Customer Management
Before joining RingCentral, Fabiola held several positions in customer management. She worked at Alestra as an Account Manager from 2019 to 2021, and at Total Play Empresarial as both an Account Manager and Customer Manager between 2017 and 2019. Her roles involved direct interaction with clients, addressing their needs and ensuring service delivery.
Background in the Tech Industry
Fabiola has a diverse background in the tech industry, having worked at Cisco in various capacities. She served as a High Touch Operations Manager for four months in 2015 and held the position of PM Marketplace from 2013 to 2015. Additionally, she was a Sales Development Representative at Cisco from 2009 to 2011. This experience has equipped her with a comprehensive understanding of technology solutions and customer needs.
Education and Expertise
Fabiola holds multiple degrees that contribute to her expertise in business and marketing. She studied at the University of Toronto, where she completed a Diplomatura in Project Management in 2009. Additionally, she earned a Licenciatura in Mercadotecnia from Universidad Tecnológica de México from 2000 to 2004 and a Bachelor of Commerce from Centennial College between 2006 and 2008. This educational background supports her ability to advocate for customers while balancing business objectives.
Adaptability in Work Environments
Fabiola has demonstrated adaptability in various work environments, including remote and hybrid settings. Her experience spans different roles and companies, allowing her to effectively adjust to the demands of each position. This adaptability is crucial in her current role at RingCentral, where she continues to meet the evolving needs of customers.