Fau Tesorero
About Fau Tesorero
Fau Tesorero is a Manager of Customer Success for Mid Market at RingCentral, with extensive experience in client services and consulting across various technology companies. He specializes in optimizing customer success through strategic leadership and has a strong foundation in ITIL principles.
Current Role at RingCentral
Fau Tesorero currently serves as the Manager of Customer Success for the Mid Market segment at RingCentral. In this role, which began in 2024, he leads a team focused on maintaining process governance and efficiently addressing customer issues. His responsibilities include fostering business outcomes for a diverse portfolio of clients through effective team leadership.
Previous Experience at RingCentral
Prior to his current position, Fau Tesorero worked at RingCentral as a Client Services Manager from 2023 to 2024. During his 11-month tenure, he was responsible for managing client relationships and ensuring service delivery aligned with customer expectations.
Consulting Experience
Fau Tesorero has been involved in consulting roles since 2022. He currently works as a Consultant at GLG and Coleman Research, where he focuses on manufacturing process improvement and software support. His consulting experience spans over two years, emphasizing a consultative mindset and a deep understanding of SaaS, UCaaS, and cloud solutions.
Background in Customer Service and Support
Fau Tesorero has a substantial background in customer service and support. He worked at Teleperformance and Telstra in various roles, including Subject Matter Expert and Global Service Manager. His experience in these positions contributed to his expertise in optimizing customer success and addressing client needs effectively.
ITIL Foundation and Team Leadership
Fau Tesorero has a strong foundation in ITIL, which he utilizes to enhance customer success through strategic coaching and development. His leadership approach focuses on integrating a consultative mindset with efficient team management to achieve positive business outcomes for clients.