Frank Lavin
About Frank Lavin
Frank Lavin is an Enterprise Customer Success Manager with extensive experience in cloud communications and collaboration solutions. He has held various roles in the telecommunications and IT sectors, including significant positions at Mitel and RingCentral.
Work at RingCentral
Frank Lavin serves as an Enterprise Customer Success Manager at RingCentral since 2022. In this role, he manages the company's largest CCaaS customers, addressing complex client needs. His focus is on ensuring customer satisfaction and success through effective communication and collaboration strategies.
Previous Experience at Mitel
Prior to joining RingCentral, Frank Lavin held multiple positions at Mitel from 2012 to 2022. He worked as an Enterprise Customer Success Manager for six years, as a Manager of Enterprise Accounts for two years, and as a Project Manager for two years. His tenure at Mitel allowed him to develop expertise in cloud communications and collaboration solutions.
Background in Information Systems
Frank Lavin has a significant background in information systems, having worked as a Senior Manager at Wilson Elser from 2000 to 2009. He also served as a Senior Technology Advisor to the CEO at Synergis Technologies from 2010 to 2012 and as a Regional Technology Engineer at Grant Thornton from 1997 to 2000. This experience has contributed to his proficiency in leveraging technology to enhance customer experience.
Specialization in Cloud Solutions
Frank Lavin specializes in cloud communications and collaboration solutions, including UCaaS, CCaaS, and SaaS. His expertise encompasses cloud PBX, team messaging, and digital customer engagement. He focuses on business process improvement and client relationship management, demonstrating skills in cross-functional team leadership and decision-making.
Skills and Expertise
Frank Lavin possesses strong skills in cross-functional team leadership and decision-making within the telecommunications and IT service management sectors. His proficiency in leveraging technology systems aims to enhance customer experience and drive revenue growth, making him a valuable asset in his current role.