Gael Cotteau
About Gael Cotteau
Gael Cotteau is a Customer Experience Solutions Engineer at RingCentral, where he has worked since 2021. With a strong technical background and extensive experience in various engineering roles, he has developed expertise in designing complex end-to-end architectures for strategic accounts.
Work at RingCentral
Gael Cotteau has been employed at RingCentral as a Customer Experience Solutions Engineer since 2021. In this role, he focuses on enhancing customer interactions and optimizing solutions to meet client needs. His position involves working in an innovative and fast-evolving environment, where he adapts to changes in technology and customer requirements.
Previous Experience in Customer Solutions
Prior to his current role, Gael Cotteau accumulated extensive experience in customer solutions and technical roles. He worked at Eloquant as a Solution Engineer from 2017 to 2021, where he contributed to developing customer solutions in the Paris Area. His earlier experience includes a position as a Pre-sales Engineer at Neuf Cegetel from 2007 to 2009 and a Technical Account Manager at Orange Business Services from 2006 to 2007.
Educational Background
Gael Cotteau has a solid educational foundation in telecommunications and computer systems. He obtained a Master's degree in Computer Systems Networking and Telecommunications from Telecom Lille 1 - Ecole d'Ingénieurs, studying from 2002 to 2007. Additionally, he earned another Master's degree in Telecommunications and Computer Networks from the University of Lille 1 Sciences and Technology during the same period.
Technical Skills and Expertise
Gael Cotteau possesses a strong technical background, specializing in designing complex and high-quality end-to-end architectures for strategic accounts. His skills are complemented by very good presentation and commercial abilities, along with a business-oriented mindset. He is highly motivated and maintains a keen interest in new technologies and the evolution of IT services.
Career Timeline
Gael Cotteau's career spans various roles in the telecommunications and IT sectors. He began as a Network Technician at Siemens in 2004, followed by a brief role as an Inventory Control Manager at Altadis in 2003. He then served as a Network Manager at MITI from 2005 to 2006, before transitioning to customer-focused roles at SFR Business Team and Eloquant, among others. His diverse experience has contributed to his expertise in customer experience solutions.