Gavin Hoch
About Gavin Hoch
Gavin Hoch is an Advanced Support Engineer with expertise in managing IT operations, particularly in VoIP and cloud-based communications. He has a background in IT support roles at various organizations, including the University of Iowa and RingCentral, and holds a BA in Informatics from the University of Iowa.
Work at RingCentral
Gavin Hoch currently serves as an Advanced Support Engineer at RingCentral, a position he has held since 2023. His role involves managing IT operations and providing support for enterprise-level VoIP and cloud-based communications. Prior to his current position, he worked as a Global Enterprise Engineer at RingCentral from 2021 to 2023, where he gained experience in utilizing tools such as Freshservice, Salesforce, and ServiceNow for IT operations. His work is based in Centennial, Colorado, United States.
Previous Experience in IT Support
Before joining RingCentral, Gavin Hoch held various IT support roles. He worked at the University of Iowa as IT Help Desk Support from 2018 to 2020, where he developed foundational skills in IT operations. Following this, he served as an IT Service Desk Analyst at United Airlines from 2020 to 2021. His experience across these positions has equipped him with a strong understanding of IT support and customer service in diverse environments.
Education and Expertise
Gavin Hoch studied at the University of Iowa, where he earned a Bachelor of Arts in Informatics from 2016 to 2020. His educational background has provided him with a solid foundation in IT principles and practices. Additionally, he completed his high school education at Lake Forest High School from 2012 to 2016. He possesses technical skills in Python, CSS/HTML, SQL, and networking concepts, which enhance his capabilities in managing IT operations.
Technical Skills and Proficiencies
Gavin Hoch has developed a range of technical skills relevant to his role in IT operations. He is proficient in managing IT environments using SCCM, Adobe software, and JAMF. His expertise extends to supporting UCaaS and CCaaS environments, which are critical for modern communication solutions. He is also experienced in using various IT service management tools, including Freshservice, Salesforce, and ServiceNow (SNOW).