Gilberto Jr Manay
About Gilberto Jr Manay
Gilberto Jr Manay is an Account Manager at RingCentral, where he has worked since 2018. He holds a Bachelor's degree in Mass Communication from Pamantasan ng Lungsod ng Maynila and has a background in technical support and sales within the BPO industry.
Work at RingCentral
Gilberto Jr Manay has been serving as an Account Manager at RingCentral since 2018. In this role, he focuses on client communication and engagement, leveraging his creative writing skills to enhance interactions with clients. His experience in the BPO industry has equipped him with the necessary skills to manage accounts effectively and drive customer satisfaction.
Education and Expertise
Gilberto Jr Manay earned a Bachelor's degree in Mass Communication/Media Studies from Pamantasan ng Lungsod ng Maynila, where he studied from 2009 to 2013. His educational background provides him with a solid foundation in communication, which he applies in his current role to engage clients and facilitate effective communication.
Background in Technical Support
Prior to his current position, Gilberto worked at NCO Customer Management, Inc. as a Technical Support Representative for ClearWire in 2013. He later joined Teleperformance, where he served as a Technical Support and Sales Specialist for Telstra from 2013 to 2018. His transition from technical support to sales was driven by his strong upselling abilities.
Achievements in Sales Performance
Throughout his career in the BPO industry, Gilberto Jr Manay has consistently been recognized for his top sales performance. His ability to upsell and engage clients has contributed to his success in various roles, showcasing his effectiveness in driving sales and customer satisfaction.