Giovanni Klutse
About Giovanni Klutse
Giovanni Klutse is a Professional Services Solutions Architect at RingCentral, specializing in technical architecture for enterprise contact centers. He has extensive experience in project engineering and solutions delivery across various companies and holds a Master of Engineering degree from University College London.
Work at RingCentral
Giovanni Klutse serves as a Professional Services Solutions Architect at RingCentral, a position he has held since 2018. In this role, he provides technical architecture leadership and analysis for enterprise accounts, particularly focusing on high-end contact centers. He engages in RFO correspondences during project cycles and assists enterprises with User Acceptance Testing (UAT) and Go-Live processes. His responsibilities include ensuring smooth transitions and system implementations, leveraging his expertise in cloud-based communication platforms.
Previous Experience
Before joining RingCentral, Giovanni Klutse worked in various roles that contributed to his expertise in the field. He was self-employed as a Project Engineer from 2013 to 2015 in the London area. Prior to that, he served as a Solutions Delivery Consultant at 8x8 UK from 2015 to 2018. His earlier experience includes positions as a Field Engineer at ProSys Information Systems and a Technical Support Engineer at BellSouth International, Inc. He also worked as a Cisco Network Engineer at Inet Communication.
Education and Expertise
Giovanni Klutse earned a Master of Engineering (MEng) degree in Electrical, Electronics, and Communications Engineering from University College London, University of London, completing his studies from 2008 to 2012. His educational background supports his expertise in designing and deploying IVR integrations, particularly with InContact Studio programming. He possesses in-depth knowledge of cloud-based communication platforms, including Email, Chat, Meetings, Video, Phone, and REST API.
Technical Skills and Knowledge
Giovanni Klutse has developed a strong background in process, data, and object modeling across various application and database environments. His technical skills include designing and deploying IVR integrations and providing technical architecture leadership. He engages in project management activities, showcasing strong communication skills that are essential for successful enterprise account management.