Hewad Karzai
About Hewad Karzai
Hewad Karzai is a Customer Success Manager currently working at RingCentral, with a diverse background in customer success and analytics across several companies, including Doma and Salesforce. He holds a Bachelor's degree in Marketing from San Francisco State University and has a passion for basketball, having served as an assistant coach at Northgate High School.
Current Role at RingCentral
Hewad Karzai serves as a Customer Success Manager at RingCentral, a position he has held since 2023. He operates in the San Francisco Bay Area, focusing on enhancing customer satisfaction and ensuring successful product adoption. His role involves collaborating with clients to understand their needs and providing solutions that align with their business objectives.
Previous Experience at Doma
Karzai has extensive experience at Doma, where he worked in various roles. He served as a Customer Success Manager for Strategic and Enterprise Accounts from 2022 to 2023, following a year as a Customer Success Manager from 2021 to 2022. Additionally, he worked as a Customer Success Data Analyst for one year from 2020 to 2021, and briefly as a Customer Experience Specialist in 2019.
Background in Insurance and Banking
Before his tenure at Doma, Karzai worked at Farmers Insurance Group of Companies as an APD Claims representative for one year in 2015-2016. He also held positions in banking, including as a Personal Banker at Wells Fargo from 2013 to 2014 and as a Relationship Banker at City National Bank from 2014 to 2015.
Experience at Salesforce
Karzai gained valuable experience at Salesforce, where he worked as a BTAM Analyst in two capacities. He was involved in Mobile Support/Operations from 2017 to 2019 and served as a Peripheral Operations Specialist for seven months in 2017. His roles at Salesforce contributed to his expertise in customer success and operational efficiency.
Education and Coaching Experience
Hewad Karzai studied at San Francisco State University, where he earned a Bachelor's of Science degree in Marketing. In addition to his professional career, he has a passion for basketball. He has served as an Assistant Coach at Northgate High School in Walnut Creek, CA, and has coached with the Christian Youth Organization representing Baseline Basketball Academy.