Hilary Herron
About Hilary Herron
Hilary Herron is a Professional Services Unified Communicates Engineer 1 at RingCentral, where she facilitates the adoption of VoIP phone systems. She has a background in customer support and administrative roles at AT&T and technical support at Unisys, alongside her long-term position as a Veterinary Technician at Homestead Animal Hospital.
Work at RingCentral
Hilary Herron holds the position of Professional Services Unified Communications Engineer 1 at RingCentral, where she has been employed since 2023. In this role, she is involved in facilitating the adoption of Voice over Internet Protocol (VoIP) phone systems. Herron plays a key role in configuring customized workflows for clients within the Unified Communications sector. She also oversees customer and user onboarding processes, ensuring smooth transitions to cloud-based communication solutions.
Previous Experience at AT&T
Prior to her current role, Hilary Herron worked at AT&T in various capacities. She served as a Level 2 Customer/Pocketnet Care Representative from 2000 to 2003 in Austin, Texas, for a total of three years. Following this position, she worked as an Administrative Assistant at AT&T from 2003 to 2005 for two years. These roles provided her with foundational experience in customer service and administrative support.
Background in Technical Support
Before her tenure at AT&T, Hilary Herron worked at Unisys as a Phone Technical Support representative from 1999 to 2000 for eight months. This position allowed her to develop technical skills and customer interaction experience, which have been beneficial in her subsequent roles in unified communications.
Veterinary Technician Role
In addition to her work in telecommunications, Hilary Herron has been employed as a Veterinary Technician at Homestead Animal Hospital since 2008. Over her 16 years in this role, she has gained extensive experience in animal care and support, contributing to her diverse professional background.