Jack Sumner
About Jack Sumner
Jack Sumner is a Customer Success Manager at RingCentral, where he has worked since 2020. He holds a Bachelor of Laws (LLB) from the University of Plymouth and has previous experience as a Service Delivery Manager at NTT Ltd. and CGI.
Work at RingCentral
Jack Sumner has been serving as a Customer Success Manager at RingCentral since 2020. In this role, he focuses on ensuring customer satisfaction and fostering long-term relationships with clients. His responsibilities include managing customer accounts, addressing inquiries, and facilitating the adoption of RingCentral's communication solutions. His tenure at RingCentral has allowed him to leverage his previous experience in service delivery to enhance customer experiences.
Previous Experience at NTT Ltd.
Before joining RingCentral, Jack Sumner worked at NTT Ltd. as a Service Delivery Manager from 2018 to 2020. In this position, he was responsible for overseeing service delivery operations and ensuring that client expectations were met. His role involved coordinating with various teams to deliver high-quality services and support to customers.
Previous Experience at CGI
Jack Sumner also held the position of Service Delivery Manager at CGI from 2015 to 2018. During his time at CGI, he managed service delivery processes and worked closely with clients to ensure their needs were met. His experience in this role contributed to his skill set in customer service and operational management.
Education and Expertise
Jack Sumner studied at the University of Plymouth, where he earned a Bachelor of Laws (LLB) degree from 2012 to 2015. His education in law has provided him with a strong foundation in critical thinking and problem-solving, which he applies in his professional roles, particularly in customer success and service delivery.