Jacques Burgoyne
About Jacques Burgoyne
Jacques Burgoyne is a Manager of Global Enterprise TAM at RingCentral, where he has worked since 2022. He has a background in engineering and support roles, including positions at apeiron.io and Mosaic NetworX LLC.
Work at RingCentral
Jacques Burgoyne serves as the Manager of Global Enterprise Technical Account Management (TAM) at RingCentral. He has held this position since 2022, contributing to the company's efforts in providing comprehensive support and solutions to enterprise clients. His role involves overseeing a team that ensures customer satisfaction and effective service delivery, aligning with RingCentral's commitment to enhancing communication and collaboration for businesses.
Previous Experience in Technical Support
Prior to his current role, Jacques Burgoyne worked at apeiron.io as a NOC Manager and Tier 2 Support from 2020 to 2021. In this position, he was responsible for network operations and providing technical support, which involved troubleshooting and resolving issues for clients. His experience also includes a tenure at Mosaic NetworX LLC, where he served as an Engineer from 2021 to 2022 and as a Sr. Deployment Engineer/NOC Manager from 2018 to 2020.
Education and Expertise
Jacques Burgoyne earned a Bachelor’s Degree in Information Technology with a concentration in Information Systems Security from the University of Phoenix. He completed his studies from 2008 to 2010. This educational background has equipped him with the necessary skills and knowledge to excel in technical roles within the telecommunications and IT sectors.
Background in Engineering and Support
Jacques Burgoyne has a solid background in engineering and technical support, having worked in various capacities within the field. His roles have included responsibilities in network operations, deployment engineering, and customer support. This diverse experience has contributed to his expertise in managing technical teams and delivering effective solutions to clients.