Jana Lynn Mc Clurg
About Jana Lynn Mc Clurg
Jana Lynn McClurg is a Customer Success Manager for Major Accounts at RingCentral, where she has worked since 2020. With extensive experience in customer support and account management across various telecommunications companies, she has a strong background in contract processes and IT services.
Current Role at RingCentral
Jana Lynn Mc Clurg serves as a Customer Success Manager for Major Accounts at RingCentral. She has held this position since 2020, contributing to customer satisfaction and retention through effective account management. Her role involves collaborating with key clients to ensure successful implementation and utilization of RingCentral's services, which include Unified Communications as a Service (UCaaS).
Previous Experience at CenturyLink
Prior to her current role, Jana worked at CenturyLink as a Client Support Manager II for the SLED (State, Local, and Education) sector and Research and Higher Education from 2018 to 2020. During her two years in the Greater Denver Area, she focused on enhancing client relationships and providing tailored support to meet the unique needs of educational institutions and government entities.
Career Background in Telecommunications
Jana has a diverse background in the telecommunications industry, having held various positions at Level 3 Communications, BT, and tw telecom. She served as an Account Director at Level 3 Communications from 2014 to 2016, and as a Client Executive at BT from 2016 to 2017. Her experience includes managing accounts in the government and civilian sectors, demonstrating her capability in navigating complex sales environments.
Expertise in Contract and Procurement Processes
Jana possesses strong knowledge of contract and procurement processes across SLED, Federal, and Enterprise sectors. This expertise enables her to effectively manage the intricacies of contract negotiations and compliance, ensuring that her clients receive optimal service delivery and support.
Achievements in Business Development
Throughout her career, Jana has demonstrated a self-starter attitude and an entrepreneurial drive to win business and grow accounts. She has a proven track record of seeking out and securing additional responsibilities, leading to promotions through exceptional work performance. Her extensive experience in positioning network and IT services has contributed to revenue growth for the organizations she has worked with.